Terms and Conditions 

Last updated: April 29, 2025

Please read these Terms and Conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: Karnataka, India.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NUEROMIND TECHNOLOGIES PRIVATE LIMITED, Phronetic AI, WTC Annexe, 1st floor, Dr. Rajkumar Road, Malleswaram, Rajajinagar, Bengaluru, Karnataka 560055.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to Phronetic AI, accessible from https://www.phronetic.ai/

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of the Terms, then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its suppliers shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, loss of profits, data, or goodwill), arising out of or in connection with the use or inability to use the Service.

We do not exclude or limit our liability to You where it would be unlawful to do so under applicable law. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind.

To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and service providers, disclaims all warranties—express, implied, statutory or otherwise—regarding the Service, including all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing, the Company does not make any representation or warranty:

  • that the Service will be available at any particular time or location,

  • that any defects or errors will be corrected,

  • that the Service is free of viruses or other harmful components,

  • or that the results of using the Service will meet Your requirements.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations, so the above may not apply to You. In such cases, the exclusions and limitations will be applied to the greatest extent enforceable under applicable law.

Service Delivery and Refunds

Phronetic AI delivers digital services that are fulfilled either instantly or within a defined service window, depending on the nature of the offering. By using or accessing our services, you acknowledge and agree to the terms of service delivery outlined here.

Refund Policy for Digital Services

Due to the nature of our services, which are digital, automated, and in many cases customized or immediately accessible upon purchase, we do not offer refunds once the service has been delivered or accessed, except in the case of verified technical issues originating from our systems.

A refund may be considered only under the following conditions:

  • The user experiences a technical malfunction that materially prevents the proper functioning or accessibility of the purchased service.
  • The issue is reported in writing to our support team via email at sales@phronetic.ai within 7 calendar days from the date of service access or failure.
  • Our technical team will conduct an internal review to determine the cause of the malfunction. The issue must be reproducible and attributable to a fault or failure on the part of Phronetic AI’s infrastructure or delivery mechanism.
  • If the issue is verified and accepted by Phronetic AI as a failure on our part, a full or partial refund may be issued at our discretion.
  • Approved refunds will be processed within 10 business days from the date of confirmation and acceptance of the issue by Phronetic AI.

Exclusions

Refunds will not be issued under the following circumstances:

  • User dissatisfaction not based on a technical malfunction (e.g., personal preferences, change of mind).
  • Issues arising due to user-side problems, such as device incompatibility, internet connectivity issues, third-party software conflicts, or improper use.
  • Delays or errors caused by third-party services or platforms not directly controlled by Phronetic AI.

We reserve the right to update or amend our refund policy at any time, with such changes becoming effective immediately upon publication.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service.

Your use of the Service may also be subject to other local, state, national, or international laws.

Dispute Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve it informally by contacting the Company at sales@phronetic.ai.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that:

  • You are not located in a country that is subject to the United States government embargo;

  • You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter.

Translation Interpretation

These Terms and Conditions may have been translated into other languages. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the updated Terms.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: